Privacy Policy

Last updated: November 13, 2026

At Evermore Songs, your stories and personal memories are at the heart of what we create.

We understand that the information you share may be personal, meaningful, and emotional. Protecting your privacy is therefore extremely important to us.

This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit our website or order a personalized song.

1. Information We Collect

We may collect the following information when you use our website or place an order:

Contact and order information

• Your name and email address.

• Billing and payment-related information.

• Order details and purchase history.

• Messages sent to customer support.

Personalization information

• Names, relationships, and personal stories.

• Memories, special occasions, and meaningful moments.

• Song lyrics, messages, and creative instructions.

• Music style and voice preferences.

• Other details you voluntarily provide to personalize your song.

Website and technical information

Depending on the technologies used on our website, we may also collect device information, browser information, IP addresses, cookies, and usage data.

2. How We Use Your Information

We process personal information to:

• Create and deliver your personalized song.

• Process purchases and confirm payments.

• Communicate about your order.

• Provide revisions and customer support.

• Correct pronunciation or technical problems.

• Maintain website security and prevent fraud.

• Comply with applicable legal and accounting obligations.

• Improve our services where there is an appropriate legal basis.

We do not use the personal stories you submit for unrelated advertising, public promotion, or publication without your permission.

3. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information on an appropriate legal basis.

These may include:

• Contractual necessity: to create, deliver, and support your personalized song.

• Legal obligations: to comply with applicable tax, accounting, and consumer protection requirements.

• Legitimate interests: to maintain security, prevent fraud, and improve our services where those interests are not overridden by your rights.

• Consent: where consent is required, including for certain marketing activities, optional cookies, or particular uses of personal information.

You may withdraw consent at any time where processing is based on consent, without affecting processing already carried out lawfully.

4. Confidentiality & Data Sharing

Your personal stories and memories are treated confidentially.

We do not sell your personal information.

We do not publicly share, publish, or use your submitted personal stories in marketing without your permission.

To operate our service, limited information may need to be processed by trusted service providers, such as website hosting providers, payment processors, email delivery services, and technology providers involved in song production.

Where such providers act on our behalf, we require appropriate privacy and security protections.

Personal information may also be disclosed where required by law or where necessary to protect legal rights.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

5. AI-Assisted Song Creation

Our song creation process uses artificial intelligence technology, with personal human editing and adjustments where needed.

Information from your order may be processed using technology required to create or refine your personalized song.

We aim to limit the information processed to what is necessary for song creation and to use appropriate confidentiality and data protection safeguards.

We do not publish your personal stories or finished songs without your permission.

6. Data Security

We take appropriate technical and organizational measures to protect personal information against unauthorized access, misuse, loss, and disclosure.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

7. Data Retention

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention depends on the type of information, including whether it is needed for order fulfillment, revisions, customer support, dispute resolution, or legal and accounting obligations.

When information is no longer required, we delete or anonymize it where appropriate, subject to any legal retention requirements.

8. International Data Processing

Because our services are available worldwide, personal information may be processed in countries outside your country of residence.

Where the GDPR applies to an international transfer, we use appropriate safeguards as required by law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of eligible information.

• Request restriction of certain processing.

• Object to processing in certain circumstances.

• Request data portability where applicable.

• Withdraw consent where processing relies on consent.

• Lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us using the contact details published on our website.

10. Cookies

Our website may use essential cookies to support shopping cart functionality, checkout, security, and website operation.

Optional analytics or marketing cookies, where used, are subject to applicable consent requirements.

You can manage non-essential cookie preferences using the privacy controls made available on our website, where applicable.

11. Information About Other People

When ordering a personalized song, you may provide information about another person.

Please share only information that you are entitled to provide, and avoid submitting unnecessary sensitive information.

We ask customers to respect the privacy of everyone mentioned in their song.

12. Children's Privacy

Our services are not intended to encourage children to submit personal information without appropriate parental or guardian involvement.

If you believe a child has provided personal information unlawfully, please contact us.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

The latest version will be available on our website, with its updated revision date.

14. Contact

For privacy-related questions or requests, please use the contact information published on our website.

Your memories are personal. We treat them with care, confidentiality, and respect.